FAQ

What Payment Methods Do You Accept?

We accept all major credit cards including Visa, Mastercard, and American Express. Credit cards are the payment option of choice for most customers but if you require a different method you can email support@smokymountain.ca and we'll do our best to accommodate you. 

When Will My Credit Card Be Charged?

The card will be charged when you place the order. 

How Will My Purchase Show Up On My Statement?

You will see a charge from Smoky Mountain. There's no mention of us being a head shop. 

How Do I Use Your Promo Codes?

On the checkout page you'll see a field to enter your promo code. If the code is valid it will be applied to your purchase. 

Can I Cancel My Order?

Email us immediately at support@smokymountain.ca. We get our shipments out as quickly as possible and once it leaves the facility you'll have to go through the return process. 

Where Do The Orders Ship From?

Our products are shipped from the main warehouse in New Jersey. 


For more information on shipping see our shipping policy

For more information on returns see our return policy

For more information on privacy see our privacy policy