Shipping Policy

Please Note: An adult signature is required upon delivery

What Does Shipping Cost?

We offer a flat shipping rate of $10 to anywhere in Canada. Shipping is free for all orders over $100. To offer our shoppers the best selection we ship many of our products from our US supplier. Roughly 2-5% of our orders incur customs charges at the border. If this happens to you simply send us the receipt and we'll promptly reimburse you!

How long will it take to get my order?

All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day. Generally, orders will arrive in 4-8 business days. 

Do you offer discreet packaging?

For your privacy, all Smoky Mountain packages are shipped in unmarked brown boxes. Your credit card statement will show a charge from "Smoky Mountain" so there's no indication that your purchase was from a head shop.

Do you ship to a PO Box?

Yes, we can ship to PO Boxes.

What happens if my item breaks during shipping?

In addition to a pre-shipment inspection, Smoky Mountain uses proprietary packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.

In the unlikely event you receive a damaged or defective item, Smoky Mountain will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.

Don't throw anything away until you speak with us; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy.